The designer button block reads tk_pod.product_ref and tk_pod.config metafields from the product. It only appears on products that were published through Transfer Kingdom POD. Make sure:

1. The product was published via the "My Products" section in the Transfer Kingdom POD app (not created manually in Shopify).
2. The Transfer Kingdom POD theme extension blocks have been added to your product template in the Shopify Theme Editor.
3. Check the Settings page in the app to verify theme extension detection.

Export processing runs as a background job. If it remains in this status for an extended period, the job may have encountered an issue. The order detail page auto-refreshes while export is in progress. If the status doesn't change after several minutes, contact support; the admin team can re-queue the export or investigate the failure.

No. Uninstalling marks your store connection as "Disconnected" but preserves all data (products, orders, designs). Reinstalling within the grace period reactivates your connection with all mappings intact.

Ensure the Cart Design Preview block is added to your cart template in the Shopify Theme Editor. The preview relies on _tk_* line item properties that are set during the cart bridge flow. If the block is installed but previews aren't showing, verify that the customer went through the designer flow (not a direct add-to-cart).

You can update the shipping address while the order is in an editable state (before production begins). Once an order enters production, address changes are no longer possible. Cancellation can be requested but may not be honored if production is already underway.

Yes. When Transfer Kingdom POD ships your order, we push fulfillment and tracking data to Shopify. If Shopify then marks it as fully fulfilled, our system automatically updates the status to "Delivered." The two systems stay in sync.

Export is blocked when there are validation issues on the canvas, typically overlapping designs or elements that extend beyond the sheet boundaries. Look for a red warning banner at the top of the designer. Resolve the highlighted issues and the export button will become active again.

Team member access is controlled by roles and permissions. Make sure the member's assigned role includes order:list or order:manage permissions. You can change roles from the Team section in Portal Settings.